El Familia with Ahmed Amen
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We are here to help you
Browse through the most frequently asked questions
What is the difference between the two products; Day camps and Overnight camps?
How do I receive the photos of the camp?
Do you have a refund policy and what is their process
Why do I have to pay for the membership card if my child has medical insurance? And when do I receive it if I pay for it
If I want to switch from one week to another, how can I do that
When do I receive the acceptance letter?
Will the photos of the last day of the camp be available on the facebook page?
What if the camper cannot swim, what is going to be done during the pool slot?
I cannot decide the size of the T-shirt for my child?
Do you offer cash on delivery?
Do the kids watch movies during the camp?
Will the kids receive any reports after the camp?
Are all the activities in non-shaded areas?
Is the camp facility secured well?
Are there any doctors available during the camp?
Do you provide meals in camps and is it included in the camp fees? If yes what are the meals provided and what the timings are?
What if my child doesn’t like the meal?
What if I want to add the meal after the payment of the Day camp?
What if my son is allergic to anything?
Do you offer transportation, what are the timings, and will it be door to door or pickup point?
What If I want to add bus registration but after the payment of the camp?
I want to register the bus only for certain days or only for pickup but not drop-down?
Is there a bus leader, how will I communicate with the bus leader?
Age groups for family camps and the facility we are staying in?
Do you provide transportation in family camps?
What if my husband cannot join can any other family member instead join?
How can I update my email or phone number?
How can I edit my Child’s information (photo, ID,…)
How can I book through Orange?
How to redeem orange points?
I have orange or NBE employees’ discount?
I want to partner with you so we can create a camp?
Can the drop off be earlier than 8:30 a.m?
Are there extra fees for the late check out? How do I pay for them
What if my child forgets any of WellSpring items, how can I take it after the camp?
How can I book abroad camps?